Commands
Talk to Account Assistant in its Slack channel by mentioning @Agenteous. For draft approvals and SLA alerts, the agent sends cards directly to each account manager's Slack DM: you act on those cards without typing a command.
Check What Is Happening with a Client
@Agenteous what's happening with [client name]
@Agenteous any signals on [client name]
@Agenteous client [client name] status
Returns a card with signal activity from the past seven days: email threads, HubSpot updates, and meeting notes. Each signal line shows the source and how long ago it arrived. If the client name is ambiguous, the agent asks you to clarify before returning results.
View the Full Client Roster
@Agenteous client roster
@Agenteous active clients
@Agenteous signals overview
Returns a roster card showing all active clients and the count of signals recorded for each in the past seven days. Use this as a quick pulse check across your book of business.
Request a Draft for a Specific Thread
Draft requests typically arrive from Customer Success recommendations or are triggered automatically when a client email is classified as needing a reply. If you want to ask for a draft manually for a thread you spotted:
@Agenteous draft a reply to [client name] about [brief description]
The agent will ask for any context it needs, then post a draft card to your DM.
Ask What Account Assistant Does
@Agenteous help
Returns a short summary of the question patterns the agent supports.
Approval Buttons
When Account Assistant posts a draft to your Slack DM, the card includes four buttons:
| Button | What it does |
|---|---|
| Approve | Sends the reply from your Gmail account immediately |
| Edit | Opens the draft text for you to modify; you confirm before it sends |
| Reject | Discards the draft; the thread stays open in the queue |
| Skip | Leaves the draft pending without sending; the SLA timer continues |
When Account Assistant posts an escalation alert, the card identifies the thread and the signal that triggered it. No automatic action is taken; the account manager decides the next step.