Commands

Talk to Customer Success in its Slack channel or by mentioning it directly in any channel. All commands are plain requests; no special syntax is required.

Churn Risk Report

Ask Customer Success which clients have gone quiet long enough to be considered at risk.

@Agenteous who's at churn risk?

@Agenteous show me at-risk clients

@Agenteous going dark

The agent posts a list of clients whose most recent signal is older than 14 days, sorted from longest-silent to most recent. Each row shows the client name, the number of days since last contact, and the total signal count for the past 28 days. Clients with zero signals in that window appear at the top.

Quiet Clients List

Get a list of clients whose communication has dropped below a normal cadence, before the situation reaches churn-risk territory.

@Agenteous quiet clients

@Agenteous show me silent clients

The quiet-clients card uses a shorter cutoff than the churn risk report (10 days instead of 14). It is useful for early intervention: these clients have slowed down but are not yet in the danger zone. The card format is the same as the churn risk list.

Book of Business

Get a full health overview of all your active clients.

@Agenteous book of business

@Agenteous customer health

@Agenteous customer roster

The agent posts a table with one row per client. Each row shows the client name, the number of signals received in the past 28 days, and the number of days since the most recent signal. Rows are color-coded: green for healthy engagement, yellow for reduced activity, red for little or no recent contact. Use this view to get the full picture at once rather than asking about individual clients.

Asking About a Specific Client

You can scope any of the above requests to a single client by naming them.

@Agenteous what's the health status for Northbrook?

@Agenteous is Pinnacle Solutions going quiet?

The agent looks up that client's signals and posts a summary card showing recent activity, days since last touch, and any flags (churn risk, negative sentiment, expansion signal) that apply.

Action Buttons

When Customer Success posts a card identifying a client that needs attention, the card includes a Draft this button. Pressing it sends a request to the Account Assistant, which prepares a client-facing message in the owning account manager's voice. The account manager then receives a separate approval card with the draft to review, edit, or discard before anything is sent to the client.

Customer Success itself does not have Approve or Send buttons. Its cards surface the situation; the Account Assistant and the account manager handle the response.