Concierge
The Concierge is the first agent you can ask in Agenteous. It lives in one Slack channel. Mention it with a plain-language question and it tells you what Agenteous covers and which specialist to ask, and in which channel.
It is a front desk, not a switchboard. It names the specialist in its reply; it does not post to the specialist's channel for you. You take the question there yourself.
What It Does
Point you to a specialist. Describe what you want. The Concierge matches it to a specialist, replies in your thread with the specialist's name and channel, and stops. It never does the specialist's work itself.
Know the whole roster. It works from the live list of agents on your install, each with a one-line description and where to ask it: a Slack channel, or the app for agents that work there. When an agent is added or switched off, the Concierge's list changes with it.
Say when there is no specialist. If no agent on your install covers a topic, it says so plainly and does not invent one.
Ask one question. If the request could fit more than one specialist, it asks a single clarifying question.
Name what is out of scope. Platform incidents, billing, contracts, legal, HR, and vendor accounts are not agent work. The Concierge says so.
It answers general questions about the product using a read-only lookup in your knowledge base. It cannot change anything.
Key Capabilities
| Capability | What it gives you |
|---|---|
| Plain-language triage | Describe the job; get the specialist's name and channel |
| Agent list on request | Mention it with just help to see every agent, what it does and where to ask it |
| One clarifying question | At most one question to settle a close call |
| Honest "no specialist" answer | A clear answer instead of an invented route |
| Scope boundaries | A plain statement when a request is not agent work |
| General product answers | Questions about what Agenteous covers, answered from your knowledge base |
What Requires Your Attention
The Concierge produces no drafts, sends nothing, and has no approval step. It does not post in other channels on your behalf.
- You carry the question across. After it names a specialist, go to that channel and ask there.
- Clarification. If it asks a question, answer in the thread.
- Out of scope. If it says a request is not agent work, take it to the right person or vendor.
Who It's For
- Anyone new to the platform: a first stop that explains what exists.
- Account managers: a quick answer to "who handles this?"
- Agency owners and operators: a way to check what the platform covers without reading documentation.
Related
- Commands: how to phrase requests.
- Notifications: the replies the Concierge gives.
- Schedule: when it responds.
- Examples: routing, clarifying, and out-of-scope walk-throughs.
- Troubleshooting: what to check when it does not answer.