Concierge
The Concierge is the first agent you talk to in Agenteous. It lives in the concierge channel and does one thing well: it figures out which specialist can help you and hands your request off to that agent, with a clear confirmation of where it went.
You do not need to know the full agent roster to get things done. Describe what you want, and the Concierge routes it for you. Behind the Concierge sits a full, live team: marketing specialists, sales and distribution, knowledge and compliance, and operations. If the request could fit two specialists, it asks one question to sharpen the route. Once the right agent is identified, the Concierge tags them in their home channel and confirms the handoff in your thread.
You can talk to the Concierge in Slack or work in the app. Both reach the same team. The app gives you a single home to see and act on what the team produces: the Overview for a snapshot of everything, the Work Queue for approvals and decisions, the Feed for signals, and Conversations for threads.
The Concierge does not produce marketing deliverables, write content, or run campaigns. It is a triage agent, not a specialist. When the work itself needs to happen, that is the specialist's job.
What It Does
Triage and route. When a message arrives in the concierge channel, the Concierge reads the request, identifies the underlying job, and routes it to the specialist whose scope matches. The handoff is explicit: the agent is named, the channel is named, and you see confirmation that the tag posted. Whichever specialist picks it up, the work that comes back also lands in the app: drafts and decisions in the Work Queue, signals in the Feed, and ongoing threads in Conversations. You can Snooze any item to bring it back later.
Host. If you land in the concierge channel without knowing where to start, the Concierge can tell you what Agenteous covers, which specialists handle what, and what falls outside the platform's scope. The team spans marketing (strategy, content, social, SEO, paid ads, email, design, video, podcast, web, HubSpot build, brand review, and analytics), sales and distribution (sales outreach, prospecting, meetings, and accounts), knowledge and compliance (the Knowledge Base and brand review), and operations (project management and customer success).
Clarify. When the right route is genuinely ambiguous, the Concierge asks one focused question. One question only. If a single question does not resolve the ambiguity, it will ask you to restate the request in one line.
Key Capabilities
| Capability | What it gives you |
|---|---|
| Intelligent routing | Your request reaches the right specialist without you needing to know the roster |
| Full live team | Access to the whole roster of marketing, sales, knowledge, compliance, and operations specialists from one starting point |
| Roster awareness | Accurate, up-to-date information on which agent covers what |
| Explicit handoffs | A named confirmation every time a request is routed to a specialist |
| One-question clarification | Efficient disambiguation when a request could fit more than one specialist |
| Scope boundaries | A plain answer when a request falls outside what any specialist handles |
What Requires Your Attention
The Concierge is a routing agent. It does not produce outbound content or deliverables, so it does not have an approval step of its own. The approval step lives with the specialist who receives the handoff.
There are a few cases where the Concierge will ask something of you directly:
- Clarification needed. If your request is ambiguous between two specialists, the Concierge posts a single question in your thread. Answer it and the handoff follows automatically.
- Out of scope. If the request belongs to the platform team, your agency's internal staff, or an external vendor, the Concierge names the boundary rather than routing it incorrectly.
- Approvals waiting. Once a specialist drafts something for you, it waits for your approval in the Work Queue. The Concierge does not approve work on your behalf; that decision is always yours.
Who It's For
- Agency owners and operators: fast answers about what the platform covers without digging through docs.
- Account managers: quick routing when a client request spans multiple agent domains.
- Marketing and content staff: a single starting point when unsure which specialist handles a particular job.
- Anyone new to the platform: an oriented entry point that explains the roster and guides requests to the right place.
Related
- Commands: how to phrase requests in the concierge channel.
- Notifications: the messages the Concierge posts and what they mean.
- Schedule: when the Concierge is available and how it works without a scheduled cadence.
- Examples: full walkthroughs of routing, clarification, and out-of-scope scenarios.
- Troubleshooting: what to do when routing seems off or the Concierge does not respond.