Troubleshooting
Frequently Asked Questions
Does the Concierge tell the specialist about my request?
No. It names the specialist and channel in its reply to you. Go to that channel and ask there.
Does it know every agent?
Yes, every agent on your install. Its list is read from your install's agent settings each time, so a newly added agent appears straight away and one that is switched off disappears. Mention it with help to see the list.
Will it ask me a lot of questions?
At most one. If one question does not settle it, restate your request more clearly.
Can it do the work itself?
No. It never writes content, runs campaigns, or does a specialist's job.
Does it post or send anything on its own?
No. It only replies when you mention it.
Common Issues
The Concierge Does Not Respond
- Check you are in the Concierge's own channel. It ignores mentions elsewhere.
- Check you mentioned it with @Agenteous at the start of the message.
- Wait a moment and try once more.
- If it still does not answer, tell your administrator.
It Says There Is No Specialist
No agent on your install covers that topic. Mention it with help to see the full list, or ask your administrator.
I Asked for a Specialist and Nothing Happened in Their Channel
That is expected. The Concierge does not post in other channels. Take your question to the channel it named.
It Called My Request Out of Scope
Platform incidents, billing, contracts, legal, HR, and vendor accounts are not agent work. Take them to the right person or vendor.