The Work Queue
The Work Queue is your single decision desk. Everything across Agenteous that needs your sign-off or a yes-or-no call lands here in one prioritized list: drafts the marketing agents have written, replies waiting to go to a client, and judgment calls the agents want you to make. Instead of hunting through messages to find what is waiting on you, you open the queue and work down the list.
This is the place where decisions get made. Approving, editing, rejecting, skipping, and snoozing all happen here, and the rest of the app sends you here for those actions. If your team uses Slack, acting in the queue also clears the matching card there, so you never handle the same item twice. If your team has turned Slack off, the Work Queue is where everything waits for you.
What You See
A row of view tabs sits across the top, each with a live count so you can see where the work is before you click:
- Focus: what is on the clock today. Anything past its deadline or due today shows up here. Start your day on this tab.
- Outbound: drafts waiting for your sign-off before they can go out (client replies, marketing pieces, and the like).
- Decisions: yes-or-no judgment calls the agents want you to make, rather than drafts to approve.
- All: everything at once, regardless of urgency.
- Snoozed: items you have set aside; they come back on their own when their time is up.
Next to the tabs is a Filter. Use it to narrow the list to a single agent (or a few), so you can clear all of one team's work at once. Selected agents show as chips you can remove one at a time or clear together.
Inside a view, items are grouped into three priority bands so the most time-sensitive work floats to the top:
- Breached: past its deadline. Handle these first.
- Due Today: on the clock for today.
- No Deadline: work that is waiting but not racing a clock.
Every row carries a small status chip on the left (Over for past deadline, Due for due soon, OK for no time pressure), the agent that produced it, a short title, and a one-line preview. A draft row shows its action buttons right there. A decision row shows a Review button; clicking the row opens a short "Why This Surfaced" card that explains what changed and what the call affects before you decide.
When the queue is clear, you will see a plain "Queue Is Clear" or, on the Focus tab, "Nothing Is On The Clock." If one agent's items cannot load, the rest of the queue still loads with a small note naming what is missing.
What You Can Do
These are the actions you take throughout the app. Other pages point you here for all of them.
On a draft (an outbound piece waiting for sign-off):
- Approve: accept the draft as written. It moves on to be sent or published.
- Edit: open the draft to change the wording before it goes out, then approve your edited version.
- Reject: turn the draft down so it does not go out. Ask the agent that wrote it for a fresh version if you want another try.
- Skip: pass on this one for now without approving or rejecting it.
On a decision (a yes-or-no call):
Click the row to open the "Why This Surfaced" card. Read the short explanation of what changed and what it affects, then accept the suggestion or dismiss it. You can add a brief reason when you dismiss, which is helpful for anyone reviewing the history later. Some decisions are limited to people with the right permission; if you do not see the action, someone on your team with access needs to make that call.
On any item, you can Snooze it to clear it off your list for a while:
- In 2 Hours: a short breather.
- Tomorrow 9 AM: push it to the start of tomorrow.
- Custom: pick an exact date and time.
A snoozed item disappears from your active list and comes back on its own when its time is up. To bring one back early, open the Snoozed view and use Wake Now.
If you like working from the keyboard, you can move down the list and act without reaching for the mouse: the action letters are shown right on each button.
When an item carried a Slack card, acting on it in the queue clears that card automatically. You will see a short confirmation noting the card was cleared. Snoozing an item is the one exception: it sets the item aside without touching its Slack card, since you have not actually decided anything yet.
How It Connects
The Work Queue gathers work from across Agenteous: drafted client replies from the account and inbox assistants, the full marketing team's pieces awaiting approval, and judgment calls like proposed refinements to who you target or candidate testimonials to publish. Anything that needs a human's say-so funnels into this one list.
The old Approvals link opens the Work Queue. It is a doorway into the same list (it drops you on the Outbound view), not a separate place to check. There is one queue to work, not two.
A draft only reaches the Work Queue once an agent has finished writing it. While a piece is still being drafted, it lives on the work-in-progress list, and the two never show the same item at the same time.