Notifications
The Concierge only replies when you mention it. It never posts on its own, sends no email, and does not post in other channels.
Route Reply
When: your request matches a specialist it knows about.
What it contains:
- The outcome, up front.
- The specialist's name and its channel.
Action required: go to that channel and ask your question there. The Concierge has not told the specialist anything.
Clarifying Question
When: your request could fit more than one specialist, or the topic is unclear.
What it contains: one question that settles the choice.
Action required: answer in the thread.
No Specialist
When: the topic is clear but the Concierge has no specialist to point you to.
What it contains: a plain statement that it has none for that topic.
Action required: open the Agents list to find the agent yourself.
Out of Scope
When: the request is about a platform incident, billing, a contract, legal or HR, or a vendor account.
What it contains: a statement that this is not agent work.
Action required: take it to the right person or vendor.