Troubleshooting

Frequently Asked Questions

Where Do I See and Attach My Generated Images?

On the Designer page in the Marketing area of the app. Awaiting Attach lists images not yet attached to a post, Recent Generations lists the latest, and Attached lists the last ten that are attached. Open any one to review it and to attach it.

Does the Agent Attach Images to Posts Automatically?

No. Every image is attached by a person, from the generation page or the Slack card.

What Are the Two Alternative Prompts?

Each standard generation saves two other directions for the same image: a different scene, crop, or mood. They are listed on the generation page as text. A second image is only made when you act on one: start a new generation with that wording, or choose Regenerate on the Slack card, which runs the original request again.

Does Every Image Get a Brand Check?

The image itself is not brand-checked. When Brand checking is on, the written request is checked before the Slack card posts, and a request it rejects gets no card; the generation is still on the Designer page. Each generated image also carries a brand fit note.

What Are the Featured Image Templates?

Minimal / Clean, Bold Gradient, Split Layout, Dark Card, and Photo Overlay. They build the image from your headline, your brand logo, and your brand colors, at 1200x630. Choose Use Brand Default to use the layout your brand is set to.

Can I Reuse One Client's Image for Another Client?

The agent does not do this for you. Each generation is made for the brand you choose. If you want to use an image across brands, attach it yourself and check that it suits the second brand.

Common Issues

The Image Does Not Look Like the Brand

What to check:

1. Confirm you chose the right brand. If you left it blank, the default brand was used.
2. Read the brand fit note on the generation. If it describes elements that do not match what you expect, the brand's visual direction may be thin or out of date. Contact support@agenteous.com.
3. Try one of the alternative prompt directions in a new generation.
4. Use Mood Override to say what to change, for example "warmer" or "more editorial".

The Generation Is a Stub

What to check:

1. A stub means the image service could not be reached. The refined prompt is saved and usable.
2. On the Slack card, choose Regenerate to try again.
3. Or make the image in another tool, then use Attach a Different Image URL on the generation page, or Set Asset URL on the card.

The Alt Text Is Too Generic

Alt text is written with the refined brief, and it is one sentence naming the subject, action, and a relevant detail. You cannot regenerate it on its own. Start a new generation with a more specific Image Brief, or paste your own alt text wherever the image is used. For a template image, the alt text is the title you entered, so a more descriptive title gives better alt text.

The Image Was Attached to the Wrong Post

1. Open the generation on the Designer page.
2. Enter the correct Content Post ID and attach again. Attaching to a different post is allowed.
3. The first post keeps its image until you change it on that post.

I Do Not See a Slack Card

What to check:

1. Slack cards are only posted for standard generations when Slack is set up for the agent. Template featured images never post a card.
2. Open the Designer page. Every generation is listed there.