Notifications

Voice Outreach sends no Slack messages and no email. Everything it tells you appears on the Voice Calls screen, so check there for held, failed, and finished calls.

Waiting For Your Approval

When: a brief has passed the compliance review and the pre-call checks.

What it contains:

• The contact's name and company.
• The call goal.
• An Approve Brief button.

Action required: approve the call, or leave it. A held brief that nobody approves is never dialed.

Needs Review

When: a call was not placed. Common reasons are a brief that still failed review after rewrites, a failed check such as a missing phone number or voice agent template, or a hard check that started failing after approval.

What it contains: the Needs Review count at the top of the screen, and the call in the lists with its status. Open it to see the reason under Compliance and Pre-Call Checks.

Action required: read the reason and tell your administrator. A call in this state is not dialed.

Call Finished

When: a call ends. The result appears within a few minutes.

What it contains: the disposition (completed, voicemail, no answer, or failed), a summary, any recording link, and the transcript. If the automatic audit flagged the transcript, the Transcript section says a person should review before next steps.

Action required: read flagged calls before following up. Otherwise none.

Approvals That Are Stuck

When: a call approved outside calling hours has waited more than two days, for example because dialing was switched off after you approved it or the calling hours never open.

What it contains: nothing on screen beyond the call still in the list. Agenteous support is alerted automatically.

Action required: None from you. Ask your administrator to check that dialing is on and that the calling hours are right.