Troubleshooting

Frequently Asked Questions

Can I Start an Episode From Slack?

No. Episodes are created and run in the app. Slack carries the show notes card, where you can approve, edit the summary, regenerate the notes, publish, or reject.

Can I Paste a Transcript Instead of Attaching Audio?

No. The transcript is made from attached audio, so you attach audio first and run Transcribe.

Does It Handle Multiple Speakers?

Yes. The transcript separates and labels speakers, and the clips, quotes, and attributions use those labels. Recordings with many overlapping voices can be less precise.

What Does the Planner Produce?

Four to seven segments with titles, intents, and approximate minutes; six to twelve talking points; one call to action; and a short rationale.

What Is in the Show Notes?

A summary of 90 to 140 words, which includes key takeaways, the guest, any resources mentioned, and a few questions the episode answers; five to ten chapter markers; three to six quotes; and three short social captions.

What Does Publish Do?

It records the Public Episode URL and RSS Feed URL you enter and moves the episode to Recently Published. It does not upload the episode to a podcast host, and it works only on an approved episode.

Does Approving Publish the Episode?

No. Approve marks the show notes approved and, when Brand checking is on, runs the summary and social captions through the check. Publish is separate.

Does Every Episode Get a Brand Check?

Only when Brand checking is Warn or Enforce. The check runs when you approve and reads the summary and social captions, and in Enforce an episode it rejects is held as blocked, while in Warn the rejection is recorded as warned and the episode is approved. Warn is the shipped default. See Brand Compliance.

Common Issues

Transcribe or Another Stage Failed

What to check:

1. Look at the failure reason on the episode page.
2. For Transcribe, confirm audio is attached and the address or file still works.
3. For Suggest Clips and Write Show Notes, confirm the transcript finished first.
4. Run the stage again. If it fails again, contact support@agenteous.com.

Extract Audio Fails

Extracting a clip needs the audio attached as a Local Path. If you attached only a Remote URL, attach the local file path as well, then extract again. The audio tool also has to be available; if the message says it is not, contact support@agenteous.com.

Promote to Social Is Disabled

It only works after the clip's audio is extracted. Choose Extract Audio first.

Approve Is Disabled or Says Show Notes Are Missing

Approve needs show notes. Choose Write Show Notes first. If the transcript is missing, run Transcribe before that.

The Summary Misses the Main Topic

What to check:

1. Open the transcript. A topic covered only briefly gets little weight.
2. Edit the summary directly: click it, change it, and click away to save.
3. Or choose Write Show Notes again for a fresh version. This replaces the current notes.

The Episode Plan Does Not Match the Show's Voice

What to check:

1. Confirm the right brand was chosen.
2. Give the planner a fuller guest background and audience.
3. Choose Regenerate Plan. If the voice is off across episodes, ask an administrator to review the brand's voice setup.

I Cannot Find the Slack Card

What to check:

1. Open the Podcast page. Every episode is listed by stage.
2. Open your Work Queue for episodes waiting on approval.
3. A card is only posted when Slack is set up for the agent and the show notes finished successfully.