Agenteous·
Marketing Agents

Troubleshooting

Frequently Asked Questions

Does the Agent Produce the Actual Video File?

Yes. Marketing Video goes all the way to a finished video. It writes the script and storyboard, generates a still image for each shot (coordinated with Marketing Designer), renders each still into a short clip, and assembles the clips into one video, with an optional AI voice-over track. The assembled video passes a brand-review check, and once you approve it the agent publishes it. You drive each step from Slack or from the Video space in The Marketing Workspace.

Does the Video Get Checked Before It Is Published?

Yes. Every assembled video runs through a brand-review check against your client's brand guidelines before it can be published. If the check passes, the video is cleared to go out. If anything is flagged, you see what to change, edit the script, and re-submit. Publishing stays blocked until the review passes, so nothing off-brand goes out by accident.

How Is the Script Paced to Time?

The agent targets 2.5 to 3 spoken words per second. A 30-second script has approximately 75 to 90 words of voice-over. The hook and CTA are on top of that count, so the total script word count is slightly higher. If you need to adjust pace, note it in your brief (for example: "leave room for pauses" or "fast-paced delivery").

Can I Get a Script Without a Storyboard?

Yes. Ask for a script only and the agent stops after the script approval. You can request the storyboard in a follow-up once the script is locked.

What Aspect Ratios Are Supported?

The agent produces storyboards for landscape (16:9), vertical (9:16), and square (1:1). Specify the ratio in your request. If you do not specify, the agent defaults to 16:9 and notes the assumption.

Can I Request a Series of Videos at Once?

Yes. Describe the series in one message and specify how many pieces you need. The agent produces separate scripts and storyboards for each, grouped into a single approval card. For longer series (more than five pieces), consider sending two batches so each approval card stays manageable.

What Happens If the Client's Brand Guidelines Are Not in the System?

The agent flags this in its response and asks you to provide a voice brief or key brand direction in the thread. It continues once you reply. For recurring clients, ask your account team to ensure brand guidelines are loaded before the next campaign.

Common Issues

The Script Tone Does Not Match the Client's Brand

  1. Check that the brief included the client's name as recognized in the system. If the agent cannot identify the client, it falls back to neutral defaults.
  2. Reply in the thread with a short voice note (two to three sentences describing the tone) and ask for a revision.
  3. For recurring mismatches on the same client, flag this to your account manager so the brand playbook can be reviewed.

The Hook Lands Too Late or the CTA Is Buried

  1. Reply in the thread: "The hook needs to land in the first two seconds, tighten it." The agent can revise the opening without changing the rest.
  2. If the CTA feels buried in the body copy, ask for it to be pulled to a standalone line at the end.
  3. For very short formats (15 seconds or under), tell the agent the duration constraint upfront: it changes how much can appear before the CTA.

The Storyboard Has Too Many Shots for the Duration

  1. Each shot is either 5 or 10 seconds. A 30-second video can hold a maximum of six 5-second shots or three 10-second shots.
  2. If the storyboard feels crowded, reply: "Reduce to four shots, redistribute the voice-over." The agent rebuilds the breakdown.
  3. For very short videos (15 seconds), specify a maximum shot count in your original request to avoid a revision round.

The Agent Asked for More Information Before Starting

The agent cannot proceed without knowing the audience and objective at a minimum. Reply in the thread with the missing detail. Common gaps: no audience specified, no objective stated, no duration given. If you are unsure about duration, a default of 30 seconds is a reasonable starting point for most social formats.

A Shot Failed to Render Into a Clip

  1. Open the project in the Video space in the app. The failed shot is marked so you can see which one needs attention.
  2. Try the shot again from its own controls. A single shot can be re-rendered without redoing the rest of the video.
  3. If the shot keeps failing, edit its image brief or motion direction to something simpler (avoid asks where one thing turns into another), then re-render. If it still fails, contact support@agenteous.com.

The Video Was Flagged in Brand Review

  1. Read the flagged items on the brand-review result. Each one tells you in plain language what to change.
  2. Edit the script to address the flag, then re-submit for review. Publishing stays blocked until the review passes.
  3. For a recurring flag on the same client, ask your account manager to review that client's brand guidelines.

The Approval Card Did Not Appear

  1. Open your Work Queue in the app. Every card also appears there, so if Slack is quiet or your agency has turned Slack off, the item is waiting in the queue.
  2. Check the agent's Slack channel for any clarification request posted before the card. The agent may be waiting for missing information.
  3. If nothing appears in either place after 15 minutes, re-post the request with the same brief. If the issue repeats, contact support@agenteous.com.