Troubleshooting

Frequently Asked Questions

Is Every Draft Brand-Checked?

No. Brand checking has three modes, set in the Operator Console: Enforce, Warn, and Off. Warn is the shipped default, and with Off nothing is checked when you approve or publish. In Warn or Enforce, the publishing agents ask Brand Guard for a verdict when you approve or publish. Analyst agents such as Marketing SEO and Marketing Analytics do not publish, so they are not checked. On-demand audits work in every mode.

What Is the Difference Between Warn and Enforce?

In Warn, the check runs and the flags are shown, but no agent holds the draft back: a rejection is recorded as warned and the draft goes through (a check that could not run still holds it). In Enforce, a draft that fails is held as blocked; what you can do next depends on the agent, so see that agent's Troubleshooting page.

How Is the Score Calculated?

The score is out of 100: Voice out of 30, Visual out of 25, Messaging out of 25, and Governance out of 20. A text-only draft gets full Visual marks. By default, 85 or higher is Auto-Approve, 70 to 84 is Review, 50 to 69 is Revise, and below 50 is Reject. A brand can set its own cutoffs.

Why Was a Draft Rejected Even Though the Score Was High?

Some findings reject a draft outright, whatever the score: a prohibited phrase, a missing required disclaimer, an external link or named source the agent cannot back up, an unsupported performance claim, and an empty draft. Fixed rules run before the score is read, and a critical finding from one of them settles the decision.

Does Recording an Override Publish the Draft?

No. Record Override saves your reason on the audit. The producing agent's own approve and publish steps are where a draft moves forward.

Can I Paste a Draft Into Slack for Review?

No. Slack handles topic suggestions. To check a draft, use New Audit on the Brand Auditor screen in the app.

Who Can Change the Mode and the Rules?

People whose role includes the Edit Governance Rules permission can change the gate mode. Rules and cutoffs are edited per brand in the Operator Console, under Compliance, in Brand Compliance.

Common Issues

A Draft Was Published Without Being Checked

1. Check the mode in the Operator Console, under Compliance, in Brand Compliance. If it is Off, no check runs at approval or publish time.
2. Set it to Warn to see results while most agents carry on, or Enforce to hold failing drafts.
3. In the meantime, use New Audit to check a draft before you approve it.

An Audit Is Missing From the Recent Blocks List

1. The list shows only drafts that were not auto-approved. An auto-approved draft is counted in the totals but not listed.
2. Check that you have the right brand selected at the top of the screen.
3. With the mode set to Off, no audit is created when you approve or publish. On-demand audits are always recorded.

The Draft Failed Because the Check Could Not Finish

1. The Brand Auditor screen shows a banner counting audits that ended as a failed gate. A failed gate means the check itself could not complete, not that your draft broke a rule.
2. Treat it as a block. Send the draft through the producing agent again to run a fresh check.
3. If the same draft keeps failing, contact support@agenteous.com.

The Rules Do Not Seem to Apply to My Client

1. Brand rules are kept per brand. Check that the draft was audited under the right brand.
2. A brand with no rules set uses the platform defaults. Ask your administrator to add the client's prohibited phrases, disclaimers, and voice rules in Brand Compliance.
3. Disclaimers apply only where their condition matches. A disclaimer set for a certain channel or topic is not required elsewhere.

The Topic Suggestions Do Not Appear

1. Wait a moment. Suggestions are written after a short private message confirms the request.
2. If you see a private message that suggestion failed, try again.
3. Run the review-topics command to see any pending topics from earlier requests.
4. If it keeps failing, contact support@agenteous.com.