Notifications

Marketing Email posts to Slack only when a Slack channel is set up for the agent. Everything it tells you in Slack is also visible on the Email page and in your Work Queue, so nothing depends on Slack being on.

Draft Ready for Review

When: You created a draft with the full pass on, and the subject and body are written.

What it contains:

• The brand, the audience segment, and the word count
• The call to action, with its link when there is one
• The preheader and a preview of the body, cut to fit the card
• Buttons: Approve, Edit body, Reject, and a more menu with Edit subject and Test Send To Me

Action required: Read the draft and choose an action. Nothing is sent until you approve it and then use Send Now on the draft.

A draft created without the full pass, or from a campaign plan, gets no Slack card; review it on the Email page or in the Work Queue.

Card Status Update

When: You approve, reject, send, or block a draft, or a send fails.

What it contains: The same card with its buttons removed and a one-line status:

• Approved, ready to send
• Sent, with the email connection used and a fingerprint of the recipients rather than the addresses
• Rejected, with the reason you gave
• Blocked by compliance, with the name of the check that blocked it
• Failed, with the reason

Action required: None for approved, sent, or rejected. For a blocked draft, review the flags, edit the copy, and approve again, or ask an administrator. For a failed send, see Troubleshooting.

Private Replies to Your Clicks

When: You click a button and something prevents it.

What it contains: A short message only you can see, such as that the draft was not found, that a rejected draft cannot be approved, or that the approval failed with a reason. After Test Send To Me, you get a private message saying whether it went through, or why nothing was sent (for example, outbound email is off).

Action required: Follow the message. If you see a failure you do not understand, contact support@agenteous.com.