Troubleshooting

Frequently Asked Questions

Does Approving a Plan Start the Work?

No. Approve only marks the plan approved. Work starts when someone presses Dispatch (Dispatch to Delivery Agents in the app), and then only as starting records in the delivery agents. Each agent still generates, reviews and publishes on its own steps.

What Does Dispatch Actually Create?

For each deliverable in the plan, it creates a starting record in the agent that owns it: a blog post topic for Marketing Content, a social draft for Marketing Social, an email draft for Marketing Email, a topic for Marketing SEO, a page brief for Marketing Web and a landing page entry for Marketing Landing Pages. For Marketing Social, Dispatch writes one finished company-voice LinkedIn draft per deliverable, which waits for your approval; for the other agents it creates an unwritten starting record. Nothing is sent or published. Deliverables for Marketing Designer, Marketing Podcast, Marketing Video, Marketing Brand Guard, Marketing Analytics and Marketing PPC are logged in the dispatch events but create no record.

Can I Edit a Plan?

Before approval, in Slack: open the card's overflow menu and choose Edit plan. In the app there is no editing of the plan text. Regenerate Plan rebuilds the plan from the saved brief, and the Review button on the list opens the campaign page for reading. After a plan is approved, neither route is open; archive the campaign and brief a new one. Reject works only before approval.

Does the Marketing Strategist Write the Content Itself?

No. It writes the plan and a brief for each deliverable. Blog posts, social posts, email and ad copy are produced by the delivery agents.

Do I Have to Use Slack?

No. Everything above can be done in Strategist in the app. The Slack card appears only for campaigns briefed with /strategist.

Which Planning Frameworks Does It Know?

In conversation it can draw on SOSTAC for full-cycle plans, RACE for existing programs, PESO for channel allocation and PIE for ranking tactics. You do not need to name one; ask the question and it picks what fits.

How Is It Different from the Concierge?

The Concierge routes your messages to the right agent. The Marketing Strategist plans multi-agent campaigns and assigns the deliverables.

Common Issues

The Plan Is Too Generic

1. Open the campaign and read the brief. A one-line brief produces a general plan.
2. Add the audience, the channels, the angle and any proof you have, then create a new campaign or regenerate the plan after fixing the brief.
3. Fill in the optional fields: Target ICP Segment, Channels and Budget Band.
4. Check that your brand's positioning and content pillars are set up, since the plan builds on them.

The Campaign Is Stuck in Draft With No Plan

1. Open the campaign in the app.
2. If Run the Planner Now was off when you created it, choose Regenerate Plan.
3. If the planner ran and failed, choose Regenerate Plan again. If it fails twice, contact support@agenteous.com.

I Cannot Find Dispatch

1. Confirm the plan is approved. Dispatch appears only for approved plans.
2. In the app, open the campaign page, where Dispatch to Delivery Agents sits beside Archive.
3. If the card says dispatched, it already ran. Open the Dispatch Events section to see the results.

Dispatch Ran but a Deliverable Did Not Appear

1. Open Dispatch Events on the campaign page and find the deliverable's agent.
2. If the agent is Marketing Designer, Marketing Podcast, Marketing Video, Marketing Brand Guard, Marketing Analytics or Marketing PPC, no record is created for it. Start that work from the agent.
3. For content and social records, look at the in-progress items on Drafts.

The /strategist Command Is Not Found in Slack

1. Check that you typed it with the leading slash, in a channel where the app is present.
2. If Slack says the command does not exist, ask your administrator or contact support@agenteous.com.
3. In the meantime, create the campaign from New Campaign in the app.