Troubleshooting

Frequently Asked Questions

Can I Ask the Principal Assistant for a Brief?

No. The daily brief arrives on a schedule, by email and Slack direct message, at 8:00 am and 4:00 pm on weekdays. The separate inbox digests have been retired; triage now reports in the morning brief. If you missed one, look in your email or your Slack messages from the app.

Does the Principal Assistant Draft Replies?

No. It sorts mail and posts escalation cards, but it writes no reply drafts. Reply drafts for the mailbox come from Account Assistant. See that agent's pages for drafts that do not sound right or that you did not need.

Where Did My Spam and Cold Pitches Go?

When triage is set to move mail, they are moved out of the inbox into your review label. The label's name is set on the Inbox Triage screen in the Operator Console. Nothing is deleted. Look there if you suspect something was sorted away by mistake, and move it back to the right label. If you move a sender's mail between labels in Gmail twice, the assistant learns your preference.

How Do I Fix a Decision I Logged Wrongly?

Log a new decision with the correction, using the decision command described in Commands. Search your decisions to confirm both entries.

I Promoted a Meeting, but I Do Not See a Post.

Promotion creates a draft in the content or social approval queue. It does not publish. Open the approval queue to find it, and approve it there. The Meeting Intel page shows a message with the queue name when the draft is created, and it shows "Already Promoted" once a meeting has been promoted.

Common Issues

The Daily Brief Did Not Arrive

1. Check your email and your Slack messages from the app; the brief no longer posts to the assistant's channel.
2. Check that it is a weekday. The brief is not sent at weekends.
3. If a section of a brief shows a note saying it could not load, that source was unavailable at the time. The rest of the brief is still valid.
4. If nothing posted at all, contact support@agenteous.com.

Mail Is Not Being Sorted

1. Open the Inbox page. The Scanned (24H) count shows how many messages the assistant looked at in the last day, and the page shows when the mailbox was last checked.
2. Check that Gmail is still connected for the principal.
3. Ask your administrator to check the mode on the Inbox Triage screen. In Off or Observe, no labels are applied. Messages the assistant is less sure about than the confidence floor set there are left unlabelled.
4. If mail is still not sorted, contact support@agenteous.com.

A Meeting Summary Did Not Appear

1. Confirm the meeting was recorded and the transcript is finished in your meeting service. The assistant looks for new transcripts every 15 minutes.
2. If you have the transcript, use Submit a Transcript on the Meetings page.
3. If neither works, contact support@agenteous.com.

Slack Buttons Stop Responding

Slack buttons expire after Slack's standard interaction window.

1. If buttons on new cards also fail, contact support@agenteous.com.

I Did Not Get an Escalation Card

The escalation card is posted only for email that shows cancellation risk, a revenue opportunity or sensitive language, and only when the principal has escalation notifications turned on. It goes to the assistant's channel, not to a private message, and the same alert is not repeated within 24 hours. Check the principal's settings, then see Notifications settings.