Troubleshooting

Frequently Asked Questions

Why Am I Getting a Draft for an Email I Do Not Need to Reply To?

The assistant sorts your mail and prepares a draft only for messages it judges to need a reply from you. If it gets one wrong, tap Archive to file the message without replying, or Reject to discard the draft. Over time, consistent patterns help it adjust.

For emails that are reliably low priority from a specific sender, you can tell the assistant directly: @Agenteous emails from this sender are usually FYI, not action required.

The Draft Sounds Like It Was Written by Someone Else. What Happened?

Draft quality depends on having enough recent sent email to sample for your voice. If you have not sent much email recently, or if you are using a new connected account, the voice profile may not be calibrated yet. Approving the drafts that are good and rejecting the ones that miss helps it learn your voice over time.

If a specific draft is badly off, tap Reject to discard it rather than send it, and tell the assistant what you wanted: @Agenteous redraft that reply, but keep it short and skip the pleasantries.

I Approved a Draft, but I Want to Change What Was Sent.

The assistant cannot recall an email after it has been sent. If you need to correct or follow up, compose a follow-up email directly, or ask the assistant: @Agenteous draft a follow-up to my last email to the retail client correcting the launch date.

Can I Ask the Assistant to Draft an Email That Did Not Come in Through the Inbox?

Yes. Message it directly: @Agenteous draft an email to our SaaS client about the Q3 campaign kickoff date. A draft card will appear for your review. It will not send until you approve.

I Missed My Morning Brief. Can I Get Another One?

Yes. Message the assistant: @Agenteous morning brief. It will post a fresh card pulled from the current state of your calendar, email, and open tasks.

A Decision I Logged Looks Wrong in the Record. How Do I Fix It?

Message the assistant with the correction: @Agenteous update the decision about biweekly reporting: it applies to retainer accounts only, not project accounts. The assistant will update the record.

I Promoted a Meeting Insight to LinkedIn but Nothing Appeared. What Happened?

The promotion hands the content to Marketing Social to draft a post. The approval for that post sits in Marketing Social's workflow, not here. Check your channel for a pending draft from Marketing Social.

Common Issues

Morning or EOD Brief Did Not Arrive

If a scheduled brief is missing:

1. Check your channel: it may have arrived and scrolled past.
2. Request it on demand: @Agenteous morning brief or @Agenteous eod brief.
3. If the on-demand request also produces no response, message @Agenteous are you there? to check that the assistant is reachable.
4. If there is still no response, contact support@agenteous.com.

Email Drafts Are Not Appearing

If email is arriving in your inbox but no draft cards are showing up:

1. Open your Inbox page in the app. Drafts appear there as well as in Slack, and the page shows how many messages were scanned in the last day so you can confirm the assistant is reading your mail.
2. Confirm your email account is still connected in the app's Integrations settings.
3. Not all incoming email produces a draft: marketing, receipts, and cold outreach are sorted and filed automatically without a draft, since they do not need a reply from you. Request an inbox summary to see what arrived and how it was sorted: @Agenteous inbox summary.
4. If email that clearly needs your reply is arriving with no drafts, contact support@agenteous.com.

Meeting Intelligence Card Did Not Appear After a Call

1. Confirm the meeting was recorded and that the transcript is available in your connected transcription service. Transcripts can take several minutes to process after a call ends.
2. If the transcript is available but no card appeared, share the transcript with the assistant directly: @Agenteous meeting intel [transcript].
3. If that also does not work, contact support@agenteous.com.

Buttons on a Card Are Not Responding

Slack approval buttons expire after a standard interaction window. If a card looks inactive:

1. Open the same draft on your Inbox page in the app and act on it there. The app does not have the same expiry, so Approve, Archive, and Reject still work.
2. Ask the assistant to resurface the card: @Agenteous resurface the pending draft for the SaaS client email.
3. If buttons on new cards are also unresponsive, contact support@agenteous.com.