Troubleshooting
Frequently Asked Questions
Can Marketing Content Publish Without My Approval?
No. A post publishes only after you approve it, and then it goes out at its scheduled time with no further click. The optional daily generator only drafts. The one place a live page changes with a single click is a content audit fix: approving a fix updates the existing post on your blog immediately. Audit fixes are not brand-checked, even when Brand checking is Enforce, so read each rewrite before you approve it.
Does It Ask Me to Confirm the Outline Before Writing?
No. The pipeline goes from outline to draft on its own. Review the finished post, edit or regenerate the outline or draft if needed, and approve when you are satisfied.
Can I Start a Post from Slack?
Not with a message. Start posts in the app with New Post, from Meeting to Content, or from a Strategist campaign dispatch. Slack offers the content audit commands for posts already live. A free-form message to the agent gets a conversational reply and does not create a post.
What Does the SEO Score Mean?
It runs from 0 to 100. Deterministic checks cover keyword placement in the title, the opening and the headers, header structure, length against the target, meta description quality, external authority links and phrases that read as filler, and a reading of readability, expertise and audience fit adds to them. In the app and on the Slack card, 80 or above is ship, 60 to 79 needs work, and below 60 is a blocker. The score is advice. A blocker label does not stop you approving, and the review page and the card still appear.
What Does Brand Checking Do?
Brand checking has three modes in the Operator Console: Enforce, Warn and Off. Warn is the shipped default. When it is on, the check runs at publish time, after you approve. In Enforce, a failing post is blocked and not published. In Warn, flags are recorded and the post still publishes. See Brand Compliance.
Why Did a Draft Appear That Nobody Asked For?
Most likely a Strategist dispatch or Meeting to Content created it. If your install has the daily generator on, it also drafts from your content pillars. Open the post and check where it came from.
What Is the Writer Drawing On?
Your brand's approved knowledge and your verified proof points, plus any source material you pasted. See Proof Point Grounding.
Common Issues
The Post Did Not Publish at Its Scheduled Time
- Open the Content workspace and check whether the post is still under Scheduled. Publishing runs every 30 minutes, so allow that long.
- If its status is failed, the brand's blog may not be connected. Ask your administrator to check the brand's blog under Brand Channels in the Operator Console.
- If its status is blocked, brand checking is set to Enforce and the post failed it. The Brand Review panel on the post page lists the flagged text.
- A blocked or failed post has no approve or publish buttons in the app. Once the cause is fixed, click Restore to Review on the post page to bring it back, then edit and approve it again. Restore needs permission to manage marketing content; without it the page tells you so.
The Approved Post Is Scheduled Weeks Away
Slots are at least seven days after the brand's latest scheduled or published post, on weekday mornings, up to 28 days out. To get a queued post out sooner, choose Publish Now on the post page.
The Draft Is Missing or Looks Unfinished
- Check whether it came from a Strategist dispatch. A dispatched post is a starting record until you generate it from the post page.
- If the full pipeline ran and the draft is empty, the outline or draft step failed. Choose Regenerate Outline, then Regenerate Draft.
- If it fails again, contact support@agenteous.com.
The Search Score Looks Out of Date
After you edit the draft, open the post and choose Rescore Search Visibility. Editing a draft does not rescore it by itself.
An Audit Command Returned an Error
- Check that the brand has a blog connected under Brand Channels. The audit reads posts from it.
- For a quick audit, paste a full address that starts with https.
- Try again; if it still fails, contact support@agenteous.com.