Troubleshooting

Frequently Asked Questions

Does Approve Publish the Page to HubSpot?

No. Approve records your review and, when brand checking is on, stores the brand check result. Publish to HubSpot is a separate step that creates the page in HubSpot. By default it creates a HubSpot draft. The page goes live only if you choose Push Live.

Can the Agent Build Forms, Email Templates, or Workflows?

No. Marketing Landing Pages builds landing pages only. If you need another kind of asset, build it in HubSpot.

Does the Agent Read My HubSpot Contacts or Deals?

No. It creates and publishes landing pages. It does not read or change CRM records such as contacts, companies, or deals.

Can I Start a Page Without Naming a Brand?

Yes. Leave Brand blank on the New Landing Page form and the page uses your default brand. If you manage several clients, pick the brand each time so the right voice and HubSpot portal are used.

Which HubSpot Portal and Template Does a Page Use?

Each page goes to the HubSpot portal set for its brand. When the brand has none, the page goes to your agency's main HubSpot portal. The page uses the brand's landing page template, or HubSpot's default landing page template when the brand has none.

Can I Control the URL Slug?

The agent writes a slug from the topic and shows it in the Copy section. The slug is shown there but cannot be edited on the page. Check it before you publish, because it becomes the page's path in HubSpot.

Can I Edit a Page After It Goes Live?

Once a page is published, further edits are made in HubSpot. The Landing Pages screen shows a published page as read-only.

How Do I Take a HubSpot Draft Live?

If you want the page public, choose Push Live when you publish. If you created a draft, preview it in HubSpot, then check Push Live and click Publish Live in the app. That updates the draft you reviewed with the latest copy and makes that same page live; it does not create a second page. You can also publish the draft from HubSpot.

Can I Review and Approve a Page Without Slack?

Yes. The Landing Pages screen and the Work Queue both let you approve and reject. Slack is optional, and the approval card appears only when a Slack channel is assigned to this agent.

Where Does a Page's HubSpot Portal and Template Come From?

The portal and template a page uses come from its brand.

Common Issues

Publish to HubSpot Is Grayed Out

Publishing is available once the page is approved and the brand check has not rejected it. Work through these:

1. Check that the page is approved. A page still Awaiting Review needs Approve first.
2. If the page was approved with Approve Anyway, an override does not count as a passing check. Reject the page and start a new one.
3. If the page has no body yet, click Re-Render Body.

The Page Is Blocked

The brand check rejected the page outright (under Enforce) or could not finish, and the page was put on hold. A Blocked page cannot be approved with the plain Approve button. Reject it and start a new page. If pages keep getting blocked, contact support@agenteous.com.

The Brand Check Lists Flags

Flags on a page the check scored for review or revision leave the page approved, and it can still be published. Read them before you publish; to clear them, edit the flagged text, which sends the page back to review, and approve again.

A prohibited phrase, a missing required disclaimer, an unsupported performance claim, or an external link or named source the agent cannot back up makes the check reject the page, and it is marked Blocked. Editing does not unblock it: reject it and start a new page with corrected copy (see The Page Is Blocked).

The Copy Says It Could Not Be Written

A Degraded note means the copy writer could not finish and the page holds placeholder text. Click Regenerate Copy. If it keeps happening, contact support@agenteous.com.

The Page Is Under Recent Problems

A publish attempt failed. Open the page and check these:

1. The brand has a HubSpot portal set. If it does not, the agent cannot publish and your administrator needs to set it.
2. HubSpot is connected. Check Connections in the Operator Console, under Agency.
3. Approve the page again, then publish again. If the same page fails repeatedly, contact support@agenteous.com with the page headline and the time you tried.

No Approval Card Appears in Slack

The card is posted only when a Slack channel is assigned to Marketing Landing Pages. Without one, pages wait on the Landing Pages screen and in the Work Queue. Ask your administrator to assign a channel if you want cards in Slack.

The Copy Does Not Match the Brand Voice

1. The agent writes from the brand's voice settings. If a brand has thin voice guidance, the copy is more generic.
2. Paste more context into Source Material and click Regenerate Copy.
3. Edit individual fields on the page instead of starting over.
4. If one brand is consistently off, ask your administrator to improve that brand's voice guidance.