Troubleshooting

Frequently Asked Questions

Can the Agent Build Forms, Email Templates, or Workflows?

Not yet. Marketing HubSpot Builder currently builds landing pages only. If you ask for another asset type, the agent will tell you plainly what it cannot build. Forms, email templates, and workflows are separate asset kinds that are not part of the current release.

Does the Agent Access My HubSpot CRM Data?

No. The agent publishes to HubSpot CMS (landing pages). It does not read or write CRM records, contacts, deals, or pipeline data. The only HubSpot surface it touches is CMS Pages.

Can I Build a Page Without Specifying a Brand?

Yes. If you omit the brand, the agent uses your default brand. In agency mode, your default brand is whichever brand is configured as the primary one for your install. If you are managing several clients, it is better to name the brand explicitly so the right voice and portal are used.

Can I Edit a Page After It Goes Live?

Agenteous creates the page in HubSpot. Once it is live, further edits are made directly in HubSpot. The agent does not re-open a published page for editing via Slack.

What Happens to the Draft If I Click Skip?

The draft is saved. The page exists in HubSpot as a draft at that point. You can go into HubSpot and delete it, or start a new request and the agent will create a new one. The agent does not automatically clean up skipped drafts.

Can I Control the URL Slug?

The agent generates a URL slug from the topic of your request. If you want a specific slug, include it in your request: "use slug: q2-enterprise-pricing." The agent will apply it, and the page will be created at that path in HubSpot.

Common Issues

The Approval Card Never Appears After I Send My Request

What to check:

1. Look for a brief confirmation reply from the agent. If there is none, the request may not have reached the agent; try again.
2. Check that the brand you specified (if any) is connected to a HubSpot portal. If the brand has no portal configured, the agent will say so instead of generating copy.
3. If the agent replied with a brief confirmation but never posted the approval card, the copy generation may have stalled. Ask the agent: "What is the status of my last build?" It will report back.
4. If the issue persists, contact support@agenteous.com.

The Approve Button Is Grayed Out

Marketing Brand Guard flagged the copy and blocked the approval. The approval card shows the specific flags. Edit the flagged content and resubmit, or request a full redraft. The Approve button becomes active once the revised copy passes the compliance review.

The Page Published but the URL Is Not Working

What to check:

1. Check whether the page was published as draft-only or pushed live. A draft URL requires you to be logged into HubSpot to preview it; it is not publicly accessible.
2. If you pushed it live and the URL is not resolving, the HubSpot domain or subdomain configuration may need a moment to propagate. Wait a few minutes and try again.
3. If the URL in the confirmation looks wrong (wrong subdomain, missing slug), check how the brand's landing page domain is configured in your portal settings in HubSpot.

The Agent Says the Portal Is Not Configured for This Brand

What to check:

1. Each client brand needs a HubSpot portal associated with it. If the portal is not set up yet, the agent cannot publish and will tell you exactly what is missing.
2. Contact your Agenteous administrator to confirm the portal connection for that brand is in place.
3. Once the connection is configured, retry the same request.

The Copy Does Not Match the Brand Voice

What to check:

1. The agent reads the brand voice from your brand settings. If the voice guidelines for that brand are thin or not yet loaded, the copy will be more generic.
2. You can steer the voice by including more context in your request: "write in a direct, no-jargon tone aimed at technical buyers."
3. Use the Edit option to refine specific copy fields without starting over.
4. If brand voice feels consistently off for a particular client, raise it with your administrator so the brand's voice guidelines can be updated.