Troubleshooting
Frequently Asked Questions
Does Prospector email the people it finds?
No. It does not send email, place calls, or post to Slack. It writes to HubSpot. If your administrator has set up HubSpot prospecting enrollment for your portal and a contact qualifies under the rules set there, it also sets a HubSpot property that can start prospecting inside HubSpot. What HubSpot does then is configured in HubSpot.
Why do I never see a meeting brief?
Meeting briefs are switched off in the standard setup, so the Upcoming Meeting Briefs list stays empty. That is the normal state, not a fault. For meeting prep, use Meeting Assistant.
Can I ask Prospector for contacts in Slack?
No. Use the Prospecting page.
How fast does it go?
Discovery takes 2 domains every 5 minutes at the default setting. Enrichment takes up to 3 contacts a minute.
Do I need to approve anything?
No. There is no approval step. Writes to HubSpot happen on their own.
Common Issues
Domains Stay Pending
- Give it a few minutes. At the default pace only 2 domains are taken every 5 minutes.
- Ask your administrator to check the Domains Per Hour and Drainer Enabled settings in the Operator Console.
- Ask whether a data source has reached its monthly limit.
A Domain Shows Failed
- Check that the domain is spelled correctly and reachable.
- Tell your administrator if the same domain keeps failing.
A Done Domain Has No Contacts
Discovery found no one at that domain with a usable title. Try another domain at the same company, or add contacts from the Contacts page.
The Wrong Titles Are Flagged as Decision Makers
Titles are matched against keywords your administrator sets in the Operator Console, under Sales, Prospecting, in Decision Maker Roles. A title containing any keyword is flagged. Ask your administrator to adjust the list.
Enrichment Is Not Moving
- Open the Enrichment tab and check Enriching Now and Waiting In Queue.
- Contacts from a tracked HubSpot list are queued again only after 14 days.
- If nothing changes after an hour, tell your administrator.