Troubleshooting

Frequently Asked Questions

What Is the Difference Between Marketing Social and Marketing Content?

Marketing Content creates original long-form content: blog posts, articles, whitepapers. Marketing Social takes existing content and adapts it for LinkedIn. The two agents work together: Marketing Content produces the blog, Marketing Social produces the LinkedIn posts derived from it. Marketing Social does not write original long-form; it adapts and distributes.

Can I Get Posts in a Staff Member's Voice Instead of the Firm's Voice?

Yes. Specify the staff member's name in your request and Marketing Social drafts in their voice, drawn from their stored voice profile. Staff personal posts use "I" and reflect the individual's style. Company-page posts use the firm's "we" voice. The agent never blends the two.

Why Does Marketing Social Ask Which Brand a Post Is For?

Your agency may run more than one brand, each with its own audience, content pillars, and voice. Marketing Social needs to know which brand to draft for so it loads the right context. If you do not specify, it defaults to your primary brand and confirms that assumption before drafting. Posts for one brand never reference another brand unless your request explicitly calls for cross-promotion.

Why Are My Approved Posts Spaced Out Rather Than Published All at Once?

LinkedIn's algorithm rewards accounts with a consistent posting cadence and penalizes burst publishing. Company pages are capped at one post per day per brand. When multiple drafts approve at once, Marketing Social sequences them and sends a cadence collision notice with a proposed schedule. You can adjust the proposed times by replying.

Can Marketing Social Check How a Post Performed?

It can show you what published, but not how it performed. The Syndications page and the Social workspace track each post through to publishing and give you the live link, so you can see what went out and when. Marketing Social does not pull engagement numbers (likes, comments, impressions) back from the platforms. If you ask about post performance, it will tell you the numbers are not pulled in and point you to the platform itself to check them.

Does the Agent Post to Platforms Other Than LinkedIn?

Yes. Marketing Social drafts for LinkedIn first, in your company-page voice or a connected staff member's voice. Once a post is approved, it can syndicate it: adapt that approved post for other platforms (for example X, Threads, and Bluesky), rewriting it to fit each one rather than copying the LinkedIn text. Each adaptation is reviewed and approved on its own on the Syndications page before it publishes. Email, podcasts, and video are still handled by their respective agents.

Common Issues

Drafts Sound Generic or Off-Brand

1. Check that you specified the brand name in your request. Without an explicit brand, Marketing Social defaults to your primary brand; if the content is for a different brand, the voice and content pillars will not match.
2. Check whether you included enough source material. A vague request ("write a post about marketing ROI") produces a generic draft. A request with a specific blog post, brief, or note produces a grounded one.
3. Try specifying the format: "write a narrative vignette" or "write a contrarian post" gives Marketing Social a tighter target and a stronger starting angle.

The Approval Card Did Not Appear After a Request

1. Wait two to five minutes. Complex source material takes longer to process.
2. Check the in-app Work Queue and the Social workspace. The draft may already be waiting there even if you did not see a Slack card, and if your agency has turned Slack off, the app is the only place it appears.
3. Check whether Marketing Social replied with a clarifying question instead of a card. If it needed to know the brand, voice, or goal before drafting, it will ask first.
4. If there was no response at all after several minutes, re-send the request with the same source material. Add a note that you did not get a response so the context is clear.

Brand Guard Keeps Sending Drafts Back

1. Read the redline feedback carefully. The most common triggers are tone drift from the brand's voice, a phrase the brand has flagged as off-limits, or language that reads as AI-generated.
2. Try providing more specific direction in your original request. A tighter brief produces a draft that is less likely to need redlining.
3. If the same type of issue keeps recurring for a specific brand, the brand's voice profile may need updating. Contact support@agenteous.com to request a voice profile review.

A Published Post Went Out at the Wrong Time

1. Check the scheduled time shown in the "Post Scheduled" confirmation message. If the time looked wrong, the right moment to flag it was before the post went live.
2. For future posts, reply to the approval card if you want a different time before clicking Approve. Marketing Social will confirm the revised time.
3. If the post went out significantly earlier than intended due to a technical issue, contact support@agenteous.com with the post details.

The Post Reads Like Firm Voice Even Though You Requested a Staff Personal Post

1. Confirm that you named the specific staff member in your request. A request for "a personal post" without a name may default to firm voice.
2. Check whether the named staff member has a voice profile set up. If not, Marketing Social falls back to a generic personal voice that may read more formally than expected. Contact support@agenteous.com to add or update a voice profile for that staff member.