Troubleshooting

Frequently Asked Questions

Can Marketing Social Post Without My Approval?

No. A draft publishes only after you approve it, and then it goes out at its scheduled time with no further click. Publish Now on a queued post sends it immediately.

Which Networks Does It Post To?

LinkedIn only: the company page, or a team member's own account. Variants for other networks exist only where your install has switched them on, and they are off by default.

Can I Start a Draft from Slack?

Not with a message. Create drafts with New Post in the app. Drafts from meetings arrive as cards in Slack. A free-form message to the agent gets a conversational reply and does not create a draft.

Is Every Draft Brand Checked?

Only when brand checking is on. It has three modes in the Operator Console: Enforce, Warn and Off, and Warn is the shipped default. When it is on, the check runs at publish time, after you approve. In Enforce, a failing post is blocked. In Warn, flags are recorded and the post publishes. See Brand Compliance.

How Often Can It Post?

At least 24 hours apart for the same brand and the same kind of account (Company or Personal). A newly approved draft whose next slot would be more than seven days out is scheduled for about five minutes after approval instead.

Where Does the Writer's Evidence Come From?

Your brand's approved knowledge and verified proof points, plus the source story you gave. It uses at most one or two proof points per post. See Proof Point Grounding.

Can It Write a Blog Post from a LinkedIn Post?

Yes. Use Generate Blog Post on the review row or on a meeting-based Slack card. It creates a draft in Marketing Content.

Common Issues

My Approved Post Was Not Published at the Time I Expected

1. Open the Social workspace and check that the post is under Scheduled and note its time. Times are Pacific Standard Time on weekday mornings.
2. The scheduler checks every five minutes, so allow that long.
3. If the post is not in Scheduled, look at its status on its draft page. Blocked means brand checking is on Enforce and the post failed it. Failed means it could not be sent to LinkedIn.
4. A blocked or failed post has no approve or publish buttons in the app. For a failed post, ask your administrator to check the brand's LinkedIn setup under Brand Channels in the Operator Console first. Then click Restore to Draft on the draft page, edit the post and approve it again. Restore needs permission to manage marketing content; without it the page tells you so.

The Post Went Out Sooner Than I Expected

If the next free slot was more than seven days away, the post is scheduled for about five minutes after approval. Approve drafts a few at a time to keep slots predictable.

A Post in a Team Member's Voice Failed

1. Check that the team member is set up as a staff account under the brand's LinkedIn setup in the Operator Console, with a voice profile.
2. A post attributed to a person with no matching account cannot be sent. Ask your administrator to add the account.
3. Contact support@agenteous.com if it still fails.

I Do Not See a Draft I Generated

1. Open the Generated Drafts list on the New Post screen and use Open Draft.
2. Look in the Work Queue and in the in-progress items on Drafts.
3. The Awaiting Review list on the Social workspace shows drafts that have reached the review state.