Google Workspace
One Google sign-in gives the assistants access to your executive's Gmail and calendar, and a second connection reads your team's Shared Drives for the knowledge base. Search Console and GA4 feed the SEO agents. This page covers what each does for your agency, and the exact point at which an email leaves.
What the Agents Do with Google
Inbox Triage
The Principal Assistant reads the principal's inbox every few minutes, classifies each message, and drafts a reply in the principal's voice for messages that need one. Receipt emails are forwarded to a bookkeeping address when one is set up. Reply drafts are posted for approval in the principal's Slack messages and appear on the Principal Inbox page in the app.
Reply Approval and Send
For a Principal Inbox reply, Approve + Send sends the reply right away from the principal's mailbox, replying to everyone on the thread with the earlier messages quoted and the real signature, and then archives the original message. Archive removes the original without replying, and Reject declines the draft. If a send fails, the failure is recorded and the thread stays unsent. Sending uses one mailbox for the whole install, so on an install with several owners every reply goes from that one mailbox.
This is different from the drafts below. Check which kind of card you are looking at before you press Approve.
Account Assistant Replies
Account Assistant drafts replies to client emails in each account manager's voice. Approving one in the Work Queue or on Accounts sends the reply right away from the single mailbox connected for your install, not the account manager's own, replying to everyone on the thread, and archives the original.
Meeting Follow-Ups
After a meeting, the Meeting Assistant posts its follow-up emails on a Slack approval card. Nothing is written to Gmail until you approve: approving one puts it in Gmail Drafts, and you send it from Gmail. If the brand check rejects a draft, it shows on the Meetings page with the reason. The Sales Assistant's follow-ups work the same way.
Marketing Email
Approving a Marketing Email marks it approved. It does not send. Sending is a separate step, it needs the compliance gate to pass, and sending campaigns is off unless your agency has turned outbound email on. With it off, campaigns are never sent. This switch does not affect Principal Inbox or Account Assistant replies, which send when you approve them.
Calendar and Meeting Briefs
The same Google sign-in lets the Meeting Assistant read the calendar and prepare a brief before each meeting, at a lead time your administrator sets. Briefs go to Slack, to email, or to both, as configured.
Shared Drives
Google Drive access is read-only. Your administrator connects the account that can see your team drives and ticks which Shared Drives to sync into the knowledge base. Only ticked drives are synced.
Search Console and GA4
The principal's Google account also gives the SEO agents Search Console data, and GA4 where it is connected, for ranking and traffic reporting. A weekly job pulls this for each SEO engagement.
Staff Inboxes
Each staff member can connect their own account on Connect My Google once an administrator enables them. This is for inbox and calendar triage only: no mail is ever sent on a staff member's behalf.
How to Tell It Is Connected
In the Operator Console, under Agency, Connections shows Google Connections with a Connected as line for the principal account and for Drive. When the connection is working, the Principal Assistant posts inbox digests and reply drafts, and meeting briefs arrive before meetings. A separate Email (Sending) card on Connections covers the sending-side provider and is a different credential from the Google sign-in.
If you approve a draft and it does not appear where you expect, or nothing surfaces from a test email within a few minutes, contact support@agenteous.com.